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Fiona White
AAMINZ & Acc.M.LEADR
Click on the link below to see
the Mediation Matters Facebook
page and become a fan.
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Insights – Clarity – Empowerment
“The wise man doesn’t give the right answers,
he poses the right questions”
- Claude Levi-Strauss
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Conflict Coaching
The Conflict Coaching process guides you to:
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Reflect on your own behaviour in conflict
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Reflect on others’ behaviour in conflict
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Reconnect with your values and goals
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Look at your options for moving forward
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Decide on a solution that works for you
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Prepare yourself for achieving the desired outcome
Benefits of Conflict Coaching:
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For the individual
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For the organisation
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- Stress release, and restoration of calm
- Time to tell your story without interruptions
- Insights into own and others’ behaviour
- Clarity of perspective
- Empowerment through making own decisions
- Increased confidence in own knowledge and skills
- More positive approach to conflict
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- Reduce the human and organisational costs of conflict
- Reduced absenteeism and staff turnover
- Improved relationships with colleagues, management, and clients
- Improved communication and team-building skills
- Reduced stress and increased energy
- Skills and strategies that can be passed on to others
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Costs of not dealing with conflict at an early stage:
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Breakdown in communication channels
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Colleagues and clients/suppliers being drawn into the conflict
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Decrease in production levels through time spent focussed on the conflict
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Potential for Personal Grievance
When might you engage the support of Conflict Coaching?
In any relationship - whether at work, at home, or elsewhere – there are times when communication breaks down. When that other person is an important player, we need to get the conversation back on track as quickly as possible.
Scenarios:
| Workplace |
Partner/Family |
Flatmates/Neighbours |
Richard’s behaviour at work was becoming a concern for his Manager. Read more ...
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Jane moved in with her partner Dan, and after a few months she noticed that whenever the bills had to be paid, they would end up arguing. Read more ...
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Beverly shared a flat with two guys. She really enjoyed their company, but some of their habits made her fume. Read more ...
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Testimonials:
"The conflict coaching process has been enormously empowering for me. I definitely gained new and somewhat surprising insights into the ways that I operate and things I can think about when approaching conflicts in the future. Thanks to this process I feel better equipped to manage conflicts that arise, and to address my own behaviour to avoid destructive conflict. Thank you." D.B. (HR Manager)
"Conflict coaching gave me the opportunity to be heard. The process gave me time to reflect, identify, and work on finding actual solutions to the problem at hand." Gavin H (CEO)
"You're a miracle worker! I feel so much calmer now." J.P. (Operations Manager)
"Fiona has a really methodical way of looking at the issue. She helped me a lot to get to a place where I knew what I wanted to say and how to say it. It was really helpful to have someone to listen and coach on which direction to take. I couldn't have done it without her. It's really improved the vibe around the office. It's been huge in improving relations. The office is a nicer place to be thanks to Fiona." N.S. (Teacher)
“Excellent – allowed me to work through and identify some useful strategies for dealing with this conflict in the future. It was a positive, calming & quite insightful experience." M.D. (Health and Safety Manager)
"Great for the professionalism and confidentiality. Fiona succeeded in turning the employees' focus in on themselves, while at the same time allowing the managers to reflect on the issue/situation in a new light. The follow-up from Fiona after the sessions was invaluable, as were the recommendations for different ways we could approach future issues. If I hadn't used Conflict Coaching, I would possibly have approached the Department of Labour to look at their mediation services, which I now realise wouldn't have been the best solution." Katie Barden, (HR Manager)
“I gained resolution, confidence, and more respect for the other person’s perspective.” S.R. (Director, HR Consultancy)
Call Fiona today on 021 232 6805 or send an email to info@mediationmatters.co.nz to arrange a free consultation around your needs and how Mediation Matters can support you (and your staff).
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